Bright People,
Real Challenges,
Leading Technology



Our Story

Data. Analytics. Insights.

Our Product

We’re a well-funded start up within a mature business building a cool and unique product in the SaaS market – one that will solve a $30B problem for technology companies.  That $30B problem is the lost recurring revenue many are facing on a global scale.  The product: Renew OnDemand™.

With Renew OnDemand™ companies are able to:

• Consolidate, cleanse and manage their renewals data from disparate systems
Access real time data with in-line dashboards and metrics directly from live transactional data
Identify levers to focus on so our customers can improve renewals performance
Pinpoint characteristics and trending of customer segments and implement targeted sales campaigns

Check out more details. Did we mention we made Deloitte's Technology Fast 500 List?

Do Work That Matters

To make the product better, we are creating a unique work environment focused on an agile software development methodology. This requires our Developers to work in teams that can quickly and efficiently solve real business problems that directly impact our customers’ ability to manage recurring revenue. In turn, we can:

• Shape the way our customers manage data around their existing customers and market insights
• Create key integrations with world-class CRM and other key enterprise systems.
• We are creating the only system in the world that focuses on the $30B problem and the incredible amounts of money that companies are leaving on the table.  Our Fortune 1000 customers outperform their peers by 20% in top-line revenue and 25% in profitability, so the work really does matter...

Our Technology

Want to work with an outstanding team of developers using the latest technologies including in-memory and document-oriented (Mongo) databases, building highly scalable applications using Node.js in an AWS environment. You'll have the opportunity to do so when you join our team as a Sr. Software Engineer, Cloud Software Architect, Data Analyst, or Configuration Engineer.


Hear about why now is an exciting time to join ServiceSource.

Is ServiceSource a fit for you? Find out here.

Listen to what one of our talented Engineers has to say.

About ServiceSource

ServiceSource® is the global leader in recurring revenue management. Renew OnDemand™, the only cloud application built specifically to grow recurring revenue, automates a highly valuable but typically manual business process. By leveraging big data to give companies a complete view of their customers, Renew OnDemand™ and our proven services drive higher subscription, maintenance, and support revenue, improve customer retention, and increases business predictability.

With over a decade of experience focused exclusively on growing recurring revenue, our products and services are based on proven best practices and global benchmarks. Like a funded start up, our continued growth in our service business allows us to aggressively invest our software product.

ServiceSource is headquartered in San Francisco and manages over $9 billion in recurring revenue for the world’s largest and most respected technology companies. ServiceSource renews a customer contract every 47 seconds through engagements in more than 150 countries and 40 languages.

Check out our customers

Hear what the market is saying

Our Culture

At Our Core

Our core values support our innovative product vision. They drive all we do, every day.

• Win as a team – the best work is done collectively
• Do the right thing – it’s what matters at the end of the day
• Deliver results – our customers expect nothing less


Doing Things Differently

• Work that matters – the problems we're solving are interesting and meaningful
• Expanding your mind – you can count on being intellectually challenged
• Minimal red tape – there are no barriers or speed bumps
• Financially stable – we’re a well-funded start up inside of a mature business

Better & Faster

• Be Agile – break up development into efficient and achievable buckets
• Challenge the norm – we want our Engineering teams to ask “why?”
• Identify all tiers of the business problems – our Engineering teams must be smart problem solvers
• Negotiate reasonable trade-offs – nothing is ever perfect but we’re always trying!

Cloud Software Architect

San Francisco, CA (SOMA)
Redwood City, CA

Overview

ServiceSource is creating really cool cloud software that solves real world business problems.  Our Software Architects lead agile development teams that work together to build quality, efficiency & scalability into each element of our Renew OnDemand SaaS product.  The team is essentially a well funded start-up within an established $250 million dollar a year Recurring Revenue business. 

If you like to build software in an entrepreneurial yet market driven environment where your contributions are seen, heard & recognized, then keep reading…

 

What You Will Do

As an experienced Software Architect you will be able to leverage your passion for:

• Building large-scale, enterprise cloud software in a fast-paced, agile environment
• Driving elegantly simple designs that meet real market opportunities
• Partner with the senior engineering team on major architecture projects
• Provide technical leadership and mentorship to other senior engineers
• Lead code reviews, analysis and performance tuning

In a Nutshell

You will serve as a thought leader and mentor on technical, architectural, design and related issues & proactively identify architectural weaknesses and recommending appropriate solutions.

 

To Be Successful

Competencies

• True passion to have fun developing awesome software within a team of really brilliant people!
• Success in:
    o building enterprise-class SaaS applications
    o hosting on public cloud infrastructure
    o deployment automation
    o continuous integration
    o test-driven development
• Leading multiple concurrent projects
• “Hands on” and working close to the technology
• Share complex ideas to key constituents and executive staff
• Problem solving, troubleshooting and analytics
• Work independently with little direct supervision
• Mentor and develop others
• Endurance to work quickly and react to changing requirements
• Quickly learn new technologies in a dynamic environment

Domain Knowledge

• Latest data management, data integration and data quality platforms
• Cutting-edge web technologies, distributed computing and high performance systems
• Current knowledge of autonomous systems
• Extensive industry/product experience in cloud computing, ETL, Data Replication, No SQL Databases (Mongo) a plus

Technical Skills

• BS in Computer Science or related fields; advanced degree a plus
• 15+ years of professional software development experience
• Core development languages including JavaScript
• Desire to explore the limits of NodeJS & Mongo
• Practical, market oriented approach to software development
• Developing multi-tier applications, with web-based services development experience

CONTACT

Not quite ready to apply to this position? Drop us a line and get more information about working here at ServiceSource.

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634 2nd St
San Francisco, CA 94107