Bright People,
Real Challenges,
Leading Technology



Our Story

Our Product

We’re a well-funded start up within a mature business building a cool and unique product in the SaaS market – one that will solve a $30B problem for technology companies.  That $30B problem is the lost recurring revenue many are facing on a global scale.  The product: Renew OnDemand™.

With Renew OnDemand™ companies are able to:

• Consolidate, cleanse and manage their renewals data from disparate systems
Access real time data with in-line dashboards and metrics directly from live transactional data
Identify levers to focus on so our customers can improve renewals performance
Pinpoint characteristics and trending of customer segments and implement targeted sales campaigns

Check out more details. Did we mention we made Deloitte's Technology Fast 500 List?

Do Work That Matters

To make the product better, we are creating a unique work environment focused on an agile software development methodology. This requires our Developers to work in teams that can quickly and efficiently solve real business problems that directly impact our customers’ ability to manage recurring revenue. In turn, we can:

• Shape the way our customers manage data around their existing customers and market insights
• Create key integrations with world-class CRM and other key enterprise systems.
• We are creating the only system in the world that focuses on the $30B problem and the incredible amounts of money that companies are leaving on the table.  Our Fortune 1000 customers outperform their peers by 20% in top-line revenue and 25% in profitability, so the work really does matter...

Our Technology

Want to work with an outstanding team of developers using the latest technologies including in-memory and document-oriented (Mongo) databases, building highly scalable applications using Node.js in an AWS environment. You'll have the opportunity to do so when you join our team as a Sr. Software Engineer, Cloud Software Architect, Director of Software QA, or Configuration Engineer.


Hear about why now is an exciting time to join ServiceSource.

Is ServiceSource a fit for you? Find out here.

Listen to what one of our talented Engineers has to say.

About ServiceSource

ServiceSource® is the global leader in recurring revenue management. Renew OnDemand™, the only cloud application built specifically to grow recurring revenue, automates a highly valuable but typically manual business process. By leveraging big data to give companies a complete view of their customers, Renew OnDemand™ and our proven services drive higher subscription, maintenance, and support revenue, improve customer retention, and increases business predictability.

With over a decade of experience focused exclusively on growing recurring revenue, our products and services are based on proven best practices and global benchmarks. Like a funded start up, our continued growth in our service business allows us to aggressively invest our software product.

ServiceSource is headquartered in San Francisco and manages over $9 billion in recurring revenue for the world’s largest and most respected technology companies. ServiceSource renews a customer contract every 47 seconds through engagements in more than 150 countries and 40 languages.

Check out our customers

Hear what the market is saying

Our Culture

At Our Core

Our core values support our innovative product vision. They drive all we do, every day.

• Win as a team – the best work is done collectively
• Do the right thing – it’s what matters at the end of the day
• Deliver results – our customers expect nothing less


Doing Things Differently

• Work that matters – the problems we're solving are interesting and meaningful
• Expanding your mind – you can count on being intellectually challenged
• Minimal red tape – there are no barriers or speed bumps
• Financially stable – we’re a well-funded start up inside of a mature business

Better & Faster

• Be Agile – break up development into efficient and achievable buckets
• Challenge the norm – we want our Engineering teams to ask “why?”
• Identify all tiers of the business problems – our Engineering teams must be smart problem solvers
• Negotiate reasonable trade-offs – nothing is ever perfect but we’re always trying!

Director of Software Q.A.

San Francisco, CA (SOMA)
Redwood City, CA

Overview

ServiceSource is setting out to revolutionize the way a SaaS product manages recurring revenue streams. In fact, we’re already managing over $1B of our customer’s revenue on our proprietary platform - Renew OnDemand™.

Our Engineering Team will be making an impact by:

• Solving real business problems that directly impact our customers’ ability to managed recurring revenue
• Creating key integrations with world class CRM products
• Shaping the way our customers manage data around their existing customers and market insights

Would you like to lead the charge in defining the role of QA in our Agile software development process? As a key leader within ServiceSource’s engineering team this role will engage directly with our Cloud & Data Services Product Teams and will be responsible for shaping and driving the execution of our quality assurance strategy & programs.

In a Nutshell

We are seeking an experienced software quality assurance leader with a passion for scalable SaaS products, the technical capacity to work beside some of our strongest developers, proven leadership experience and the ability to thrive in highly collaborative teams.

If this sounds like a great environment to you (and it is!) and one you would like to continue to help mold, please read on…

 

Opportunities to Make an Impact

The following outlines the impact and contributions that this role will be able to make within the first 12-18 months:

• Assess the current quality approach and process and provide an in-depth gap analysis
• Develop and execute a plan that addresses the key gaps in the quality assurance process
• Create the standard/protocol for all test plans and approaches: specify test cases; ensure that quality plan and executed test coverage is complete

 

Additional Responsibilities

• Lead by incorporating best-in-breed Agile quality practices in everything we build
• Development of our processes, systems, and best practices to deeply integrate QA methodologies
• Anticipate & address issues & risks in a timely and detailed manner
• Ownership of our test automation strategy
• Partner with engineering and product teams to review and understand functional requirements
• Contribute to Iteration and Release Planning and drive QA activities for Cloud Software projects
• Participate in software requirement and implementation design reviews.
• Build test automation framework
• Partner with the development team to improve Build and Continuous Integration tools.
• Create a supporting suite of automated tests
• Key role in capturing performance data, and drive the analysis and resolution of key quality issues impacting design and production

 

To Be Successful

Competencies

• True passion to have fun building great software products within a team of really brilliant people!
• Foster Agile software development
• Quickly learn new technologies in a dynamic environment
• Excellent written and verbal communication skills
• Work effectively with cross-functional and multi-disciplinary teams
• Share complex ideas to key constituents and executive staff
• Endurance to work quickly and react to changing requirements

Technical Skills

• Significant QA experience in the Software industry.
• 5+ years in Cloud Software / SaaS QA with preferably 2+ years in a technical leadership role
• 2+ years in QA as part of an Agile team
• Strong QA process documentation & communication skills
• Automation script programming: at least one major programming/scripting language (Python | JavaScript | Perl | bash)
• Background designing and developing a QA configuration and release process.
• Evaluating product performance
• Software development lifecycle tools (source control | defect tracking systems | release management)
• Quality Assurance management for cloud and web systems, including deployment of front end, database and service changes; ability to manage complex integration testing of web & enterprise software systems
• Modern automated software validation techniques as they apply to automation of web services and systems

CONTACT

Not quite ready to apply to this position? Drop us a line and get more information about working here at ServiceSource.

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634 2nd St
San Francisco, CA 94107