Bright People,
Real Challenges,
Leading Technology



Our Story

Our Product

We’re a well-funded start up within a mature business building a cool and unique product in the SaaS market – one that will solve a $30B problem for technology companies.  That $30B problem is the lost recurring revenue many are facing on a global scale.  The product: Renew OnDemand™.

With Renew OnDemand™ companies are able to:

• Consolidate, cleanse and manage their renewals data from disparate systems
Access real time data with in-line dashboards and metrics directly from live transactional data
Identify levers to focus on so our customers can improve renewals performance
Pinpoint characteristics and trending of customer segments and implement targeted sales campaigns

Check out more details. Did we mention we made Deloitte's Technology Fast 500 List?

Do Work That Matters

To make the product better, we are creating a unique work environment focused on an agile software development methodology. This requires our Developers to work in teams that can quickly and efficiently solve real business problems that directly impact our customers’ ability to manage recurring revenue. In turn, we can:

• Shape the way our customers manage data around their existing customers and market insights
• Create key integrations with world-class CRM and other key enterprise systems.
• We are creating the only system in the world that focuses on the $30B problem and the incredible amounts of money that companies are leaving on the table.  Our Fortune 1000 customers outperform their peers by 20% in top-line revenue and 25% in profitability, so the work really does matter...

Our Technology

Want to work with an outstanding team of developers using the latest technologies including in-memory and document-oriented (Mongo) databases, building highly scalable applications using Node.js in an AWS environment. You'll have the opportunity to do so when you join our team as a Sr. Software Engineer, Cloud Software Architect, Sr. Director of Engineering, Director of Software QA, or Configuration Engineer.

Listen to one of our talented Engineers talk about it.


About ServiceSource

ServiceSource® is the global leader in recurring revenue management. Renew OnDemand™, the only cloud application built specifically to grow recurring revenue, automates a highly valuable but typically manual business process. By leveraging big data to give companies a complete view of their customers, Renew OnDemand™ and our proven services drive higher subscription, maintenance, and support revenue, improve customer retention, and increases business predictability.

With over a decade of experience focused exclusively on growing recurring revenue, our products and services are based on proven best practices and global benchmarks. Like a funded start up, our continued growth in our service business allows us to aggressively invest our software product.

ServiceSource is headquartered in San Francisco and manages over $9 billion in recurring revenue for the world’s largest and most respected technology companies. ServiceSource renews a customer contract every 47 seconds through engagements in more than 150 countries and 40 languages.

Check out our customers

Hear what the market is saying

Our Culture

At Our Core

Our core values support our innovative product vision. They drive all we do, every day.

• Win as a team – the best work is done collectively
• Do the right thing – it’s what matters at the end of the day
• Deliver results – our customers expect nothing less


Doing Things Differently

• Work that matters – the problems we're solving are interesting and meaningful
• Expanding your mind – you can count on being intellectually challenged
• Minimal red tape – there are no barriers or speed bumps
• Financially stable – we’re a well-funded start up inside of a mature business

Better & Faster

• Be Agile – break up development into efficient and achievable buckets
• Challenge the norm – we want our Engineering teams to ask “why?”
• Identify all tiers of the business problems – our Engineering teams must be smart problem solvers
• Negotiate reasonable trade-offs – nothing is ever perfect but we’re always trying!

Senior Director, Engineering

San Francisco, CA (SOMA)

Overview

ServiceSource is revolutionizing the way companies manage recurring revenue streams. In fact, we’re already managing over $1B of our customer’s revenue on our proprietary platform - Renew OnDemandTM. Our Engineering Team will be working on critical initiatives like:

• Solving real business problems that directly impact our customers’ ability to manage recurring revenue
• Creating key integrations with world class CRM products
• Shaping the way our customers manage data around their existing customers and market insights

As part of this, the Senior Director of Engineering will be responsible for leading the ServiceSource engineering team to ensure the product development process is predictable & scalable. The role will not only provide leadership of existing and newly hired engineers, but play a key role in balancing the need for an agile & lean development methodology with the needs of a robust yet disciplined product roadmap.

 

In a Nutshell

This person will partner extensively with Product Management in the ongoing development & releases of Renew on Demand our cloud based Recurring Revenue Management platform.

 

Opportunities to Make an Impact

The following outlines the impact and contributions that the incumbent will be able to make within the first 12-18 months:

• Create, shape and execute an agile development methodology that achieves a 2-3 week release cycle
• Hire key engineering talent to round out the existing team
• Partner with the product team to refine the product road map
• Establish professional development plans for individual engineers

 

Additional Responsibilities

• Lead the Engineering organization in new SaaS products
• Maintain effective working relationships with Product Management, Program Management, Architecture & Services
• Provide strategic direction on the long-term product roadmap
• Establish professional development plans for the engineering team as a whole in order to rapidly scale the SaaS business
• Understand & articulate the product vision both internally & externally
• Continue to champion the group’s evolution towards a disciplined, market driven product development organization
• Foster a culture of creativity, collaboration, discipline & excellence with a constant focus on the needs of the customer & broader market opportunities

 

To Be Successful

Competencies

• True passion to have fun building great software products within a team of really brilliant people!
• Foster Agile software development
• Successfully developing and leading SaaS-based engineers
• Passion about delivering market relevant products
• Excellent written and verbal communication skills
• Work effectively with cross-functional and multi-disciplinary teams
• Share complex ideas to key constituents and executive staff
• Endurance to work quickly and react to changing requirements
• Champion for change

Technical Skills

• 10+ years of Engineering Leadership experience at high growth software/SaaS companies
• A relevant academic foundation
• A disciplined, market driven approach to Product Development
• Expertise that enables meaningful conversations with product architects & engineers
• Big Data, DI/DQ/DE (data indexing, data quality, data enhancement), machine learning & analytics
• Variety of development methodologies, (i.e. Lean, Agile, Scrum, etc.)
• Commitment to the needs of the market yet practicality about product capabilities
• Implementing structure & discipline into evolving technology businesses
• SaaS/Cloud release management

CONTACT

Not quite ready to apply to this position? Drop us a line and get more information about working here at ServiceSource.

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634 2nd St
San Francisco, CA 94107